Welcome to the April 20, 2005 issue of The Total View

Your resource for cutting-edge news, tips, and tools to help you hire, manage, and motivate top-performing employees.

If you are receiving this issue as a forward, and want your own subscription, visit http://www.chrysaliscorporation.com/cgi-bin/arp3/arp3-t.pl?l=11&c=10

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In This Issue
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1. Generational Styles At Work.
2. Perfect Labor Storm Alerts #386 to #388.
3. How Do You SELECT Employees with the Right Work Attitudes?
4. Have You Downloaded our Complimentary DISC E-booklet Yet?
5. Test Your Interviewing I.Q.

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The Total View is written and published each Wednesday by Ira S. Wolfe, founder of Success Performance Solutions. (Yes, Ira writes every article, every week!) and is distributed with permission by The Chrysalis Corporation.

Ira S. Wolfe 2005 - All Rights Reserved. Reprints and other distribution by permission only.

To learn more about The Chrysalis Corporation or to read back issues of The Total View, visit our web site at http://www.chrysaliscorporation.com/cgi-bin/arp3/arp3-t.pl?l=12&c=10

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1. Generational Styles At Work.
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Stay with this -- the answer is at the end -- it will blow you away.

One evening a grandson was talking to his grandmother about current events. The grandson asked his grandmother what she thought about the shootings at schools, the computer age, and just things in general.

The Grandma replied, "Well, let me think a minute, I was born, before television, penicillin, polio shots, frozen foods, Xerox, contact lenses, Frisbees and the pill. There was no radar, credit cards, laser beams or ball-point pens. Man had not invented pantyhose, air conditioners, dishwashers, clothes dryers, and the clothes were hung out to dry in the fresh air and man hadn't yet walked on the moon.

Your Grandfather and I got married first-and then lived together. Every family had a father and a mother. Until I was 25, I called every man older than I, 'Sir'- and after I turned 25, I still called policemen and every man with a title, "Sir.' We were before gay-rights, computer- dating, dual careers, daycare centers, and group therapy.

Our lives were governed by the Ten Commandments, good judgment, and common sense. We were taught to know the difference between right and wrong and to stand up and take responsibility for our actions.

Serving your country was a privilege; living in this country was a bigger privilege. We thought fast food was what people ate during Lent. Having a meaningful relationship meant getting along with your cousins. Draft dodgers were people who closed their front doors when the evening breeze started. Time-sharing meant time the family spent together in the evenings and weekends-not purchasing condominiums.

We never heard of FM radios, tape decks, CDs, electric typewriters, yogurt, or guys wearing earrings. We listened to the Big Bands, Jack Benny, and the President's speeches on our radios. And I don't ever remember any kid blowing his brains out listening to Tommy Dorsey. If you saw anything with 'Made in Japan ' on it, it was junk. The term 'making out' referred to how you did on your school exam. Pizza Hut, McDonald's, and instant coffee were unheard of.

We had 5 & 10-cent stores where you could actually buy things for 5 and 10 cents. Ice-cream cones, phone calls, rides on a streetcar, and a Pepsi were all a nickel. And if you didn't want to splurge, you could spend your nickel on enough stamps to mail 1 letter and 2 postcards.

You could buy a new Chevy Coupe for $600 but who could afford one? Too bad, because gas was 11 cents a gallon. In my day, "grass" was mowed, "coke" was a cold drink, "pot" was something your mother cooked in, and "rock music" was your grandmother's lullaby. "Aids" were helpers in the Principal's office," chip" meant a piece of wood, "hardware" was found in a hardware store, and "software" wasn't even a word.

And we were the last generation to actually believe that a lady needed a husband to have a baby. No wonder people call us "old and confused" and say there is a generation gap.....and how old do you think I am ?

I bet you have this old lady in mind...you are in for a shock! Read on to see -- pretty scary if you think about it and pretty sad at the same time.

This woman would be only 58 years old!

Special thanks and credit for this week's column go to my 81-year-young mother who forwarded this story to me using her laptop. I find this ironic when the workplace is filled with 45 and 50 year old employees who claim to be too old to learn to use technology!

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2. Perfect Labor Storm Alerts #386 to #388.
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Fact #386: One in three American workers says he or she has been a victim of some type of verbal assault at their jobs. (Source: Compas, a public opinion and customer research company, November 2004)

Fact #387: Twenty-two percent of those surveyed about workplace bullying had seen company property damaged or thrown. Another 7 percent had been attacked physically at work. (Source: Compas, a public opinion and customer research company, November 2004)

Fact #388: What workplace bullying evidence Americans have seen in the workplace

33 percent: Yelling and verbal abuse
22 percent: Equipment damaged as a result of rage
7 percent: Physical violence.

(Sources: Workplace Bullying & Trauma Institute and Compas)

Don't be caught in storm without all the facts. "The Perfect Labor Storm Fact Book: Why Worker Shortages Won't Go Away" is a must-read leading edge forecast that predicts workforce trends for decades to come. Get a copy today - $7.95 includes shipping. Follow this link to learn more:
http://www.chrysaliscorporation.com/cgi-bin/arp3/arp3-t.pl?l=7&c=10

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3. SELECT employees with the Right Work Attitudes.
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SELECT is a pre-employment screening tool that helps you identify work-related behaviors such as:

--Absenteeism
--Honesty
--Positive Service Attitude
--Accountability
--Frustration Tolerance
--Acceptance of Diversity
--Multi-tasking and more....

plus a Validity Check and Integrity Index. Each customized report includes a step by step interview guide including recommended interview questions. SELECT is available on-line or by fax.

To view on-line sample and to learn more about SELECT, visit:
http://www.chrysaliscorporation.com/cgi-bin/arp3/arp3-t.pl?l=6&c=10

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4. Have You Downloaded our Complimentary DISC E-booklet Yet?
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If you are new to DISC -- the observable language of human behavior -- or just want to brush up on your DISC knowledge, we invite you to download our complimentary e-booklet Teamworks: 42 Tips to Help Teams Thrive & Survive.

This easy reference pocked guide will provide you with a solid understanding of the DISC model in clear, concise language. You will learn:

--Four ways that people approach their work.
--Secrets to reading a person like a book.
--How to predict a person's behavior.
--What motivates your boss and coworkers

Follow this link to download Teamworks: 42 Tips to Help Teams Thrive:
http://www.chrysaliscorporation.com/cgi-bin/arp3/arp3-t.pl?l=2&c=10

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5. Test Your Interviewing I.Q.
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Interviewing is still the most commonly used selection tool even though the traditional interview is effective at identifying a top performer as few as 1 in every 14 times. It's not always the fault or due to the inexperience of the interviewer either. The laws are complicated, time is always too short and the candidates are a lot more savvy and have more time to prepare.

Test your interviewing skills on us (see link below).

Take this test and determine how well you know the ins and outs of effective interviewing.

Don't hesitate to forward this test to your manager or boss. We won't tell where it came from! Follow this link to test your Interviewing IQ:
http://www.chrysaliscorporation.com/cgi-bin/arp3/arp3-t.pl?l=10&c=10

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Contact Information:

The Chrysalis Corporation
2001 Hammock Drive
Valdosta, GA 31602
229-257-0665