Why Do Businesses Lie About Customer Service? Business owners and executives continue to extol the virtues of customer service. But when it comes to commitment, they are full of hot air. You don't have to go far or listen hard to hear stories of bad customer service. Everyone you speak to seems to have a customer service story that is worse than yours. Just this past weekend, I again was jinxed by a rash of bad customer service experiences. First I stopped by a pharmacy (a national chain) to pick up two simple items. I looked around for the friendly face of an employee but there were none to be found. To be specific, I'm not talking about a friendly face...I'm talking about any face at all! After wondering up and down the … [Read more...]